Economic Affairs

It's time to stop unwanted phone bill charges

Slapped with phone bill charges for services you never subscribed to? It's a worldwide, recurring problem. Yet the solution is simple: Change the default to an opt-in, not opt-out, system.

Your phone buzzes with an SMS saying that you've been subscribed to a $10.70-a-week game subscription. You ignore it, thinking it is spam or a phishing attempt, only to find the charge added on to your monthly phone bill.

This recurring scenario has been playing out for mobile phone users here for over a decade. The problem of unwanted third-party charges on phone bills is not unique to Singapore; it has affected thousands and cost millions worldwide.

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A version of this article appeared in the print edition of The Straits Times on July 11, 2018, with the headline 'It's time to stop unwanted phone bill charges'. Print Edition | Subscribe