How to do innovation right

A bank whose e-statements don't reach who they should. An app that works only on specific phone models. Here are some thoughts on how companies can set up more effective innovation structures.

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The most often-used words in the business lexicon of any present-day chief executive officer are catchwords such as innovation, digital strategy, data analytics, machine learning and artificial intelligence (AI).

The CEO is, in most circumstances, under pressure from the board - and rightly so - to have an "innovation agenda", responding to investor expectations, as markets are inclined to reward enterprises which have one and penalise those without.

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A version of this article appeared in the print edition of The Straits Times on March 20, 2019, with the headline How to do innovation right. Subscribe