Give the AI economy a human touch

It is a massive undertaking, but to prepare for a future where AI is both a co-worker and a tool, consider as a guide the 3Rs – relearning, recalibration and renaissance.

As we face the future of an AI economy, 2020 has taught us the importance of human connection, says the author. PHOTO: REUTERS

(NYTIMES) Automation, robotics and artificial intelligence technologies have been taking over routine tasks for years. The Covid-19 pandemic has rapidly increased that trend, driven by the triple necessities of increased productivity, lower costs and human safety. Suddenly, human contact is both undesirable and more longed for than ever.

Delivery companies, plumbers and even some medical providers now boast about their "zero-contact" service, but we relish any chance we get to have an in-person meal or a face-to-face meeting.

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