(NYTIMES) Automation, robotics and artificial intelligence technologies have been taking over routine tasks for years. The Covid-19 pandemic has rapidly increased that trend, driven by the triple necessities of increased productivity, lower costs and human safety. Suddenly, human contact is both undesirable and more longed for than ever.
Delivery companies, plumbers and even some medical providers now boast about their "zero-contact" service, but we relish any chance we get to have an in-person meal or a face-to-face meeting.
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