Forum: Switch to e-statements, e-notifications and e-bills may penalise some seniors

I refer to the letters, "Charged extra by telco for not switching to e-bill", Feb 16, and "Seniors can receive bills in the mail for free", Feb 18.

The Singapore Exchange (SGX) ceased its paper-based statements and notifications from Feb 1.

In a letter I received in December, SGX said that those who would like to continue receiving paper statements and notifications can subscribe to a paper service at $25.68 for a 12-month period.

By forcing customers to switch to e-statements, e-notifications and e-bills, companies penalise seniors who may not be comfortable with accessing statements and bills digitally.

Oei Khoen Hwa

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