Forum: Strengthen digital services to support hawker culture
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President Emmanuel Macron’s recent visit to Lau Pa Sat reminded us how proudly we showcase our hawker culture as part of Singapore’s heritage (French President Macron arrives in Singapore; to exchange agreements on defence, AI, May 29.)
Yet behind this celebrated image lies a digital experience that remains underwhelming. The online ordering platform at Lau Pa Sat is unreliable. Many stalls are missing in the app, some reject orders, and several Kopitiam outlets are not even listed. Items are often marked “sold out” on the app even when they are available.
Based on my personal experience, these issues have persisted for over a year with little improvement. They reflect a gap in the delivery of dependable digital services, especially from a national social enterprise under the FairPrice Group.
As we continue to promote our hawker centres, it is just as important to ensure that the digital infrastructure supporting them keeps pace.
Josephine Lim Teo Hwee
