When it was announced that checking in with TraceTogether will be mandatory at all public venues, the choice between using the app or the token seemed to be a no-brainer.

Of course, I would use the app. Why would I want to carry an extra item around and risk misplacing or losing it?

But when I recently tried using the TraceTogether app, I changed my mind.

I had installed an earlier version of the TraceTogether app that did not have the SafeEntry check-in feature.

It was only when we were informed that entry to public places will soon require the TraceTogether app or token that I realised there was a newer version of the app with additional features.

After I downloaded this new version, I entered the verification code but was shown a "wrong OTP entered" error message. Even so, I managed to proceed with the rest of the installation.

When I visited a mall, the app claimed that the SafeEntry QR code was not valid. I had to use the SingPass Mobile app to enter.

I understand tech teething problems are common. I e-mailed the TraceTogether tech team with details of the problem. I received a reply on Oct 6 saying that engineers are working on a fix, and have not heard anything since.

I understand fixes take time and I can be patient.

Meanwhile, like it or not, I had better collect the token just in case I encounter any other problems with the app.

Perhaps it is people like me who are driving up the demand for the tokens.

Adelyn Poh