Online reservation of notes

Forum: DBS system not well designed

DBS Asia Hub located at the Changi Business Park, on Jan 11, 2019.
DBS Asia Hub located at the Changi Business Park, on Jan 11, 2019.PHOTO: ST FILE

The software used by DBS Bank for the online reservation of new notes is badly designed.

Users are required to try selecting different dates and collection centres, but might then get an apology message saying the selection has been fully taken.

A well-designed system would instead check the database for available slots and centres, and present them for users to select.

Why have users go through the process if slots are already taken?

Choo Hock Lye

A version of this article appeared in the print edition of The Straits Times on January 27, 2021, with the headline 'DBS system not well designed'. Subscribe