Forum: Bank in touch with retiree to offer alternative credit card solutions

We thank Mr Yim Tat Chuen for his letter “Bank wanted proof of $750,000 cash balance for retiree to retain credit card” (April 2). Our team has been in touch with him to discuss alternative solutions. When any customer applies for a credit limit increase, we reassess his creditworthiness in line with applicable laws and regulations. This requires either income or asset criteria being met. 

As a bank with over one million customers across all age groups, making our offerings inclusive and accessible is very important to us. 

That’s why we’ve made sure that many of the benefits available to credit card holders, such as accelerated LinkPoint earnings and fee-free foreign exchange transactions, are also available to debit card holders. 

We will continue to listen to our customers and, where possible, we will provide alternative solutions to meet their needs.

James Ong
Chief Operating Officer
Trust Bank Singapore