Forum: ActiveSG should ask customers how they prefer to communicate

I was recently made aware that ActiveSG had informed customers of changes to their badminton court bookings via WhatsApp. I do not use WhatsApp for privacy and security reasons, and missed the notification.

Government agencies should not assume that everyone is using WhatsApp. Can I recommend that we stick to SMS notifications, or at least ask customers for their preferred medium of communication?

Soh Chin Chuan

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