I am a senior citizen who uses a wheelchair.
On Nov 6, I was booked to travel to Singapore from Dubai on SQ 495.
As my wife and I made our way through the crowded departure hall to the Singapore Airlines (SIA) counter with my son-in-law pushing the baggage trolley, an SIA ground crew member with a list in her hand called to me.
She took me through to the check-in counter 15 minutes earlier than the scheduled opening time, and helped the staff go through my health documents and vaccination certificates.
There was even a wheelchair waiting for me.
I was amazed. Thank you, Singapore Airlines.
Mohamed Sulaiman Shah Jahan