E-commerce promised the world. Are we happy with our purchase?

It has been 25 years since the first online transaction took place, but we're still struggling with the balance between convenience and security

New: Gift this subscriber-only story to your friends and family

"Why would anyone want to buy anything online?"

This was the question that Mr Guy Haskin Fernald, at the time an undergraduate student in computer science at Swarthmore, remembers hearing when he began work on one of the world's first e-commerce websites, NetMarket, in 1994.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.

A version of this article appeared in the print edition of The Straits Times on August 14, 2019, with the headline E-commerce promised the world. Are we happy with our purchase?. Subscribe