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Disruptions to critical services highlight urgent need to dig deep into digital vulnerabilities
Digital transformation needs to be better managed with a greater focus on building a resilient system across the board.
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One doesn’t need to imagine how far-reaching the consequences of these disruptions can potentially be.
ST PHOTO: LIM YAOHUI
Vivek Choudhary and Michael Tan
The recent disruptions to some online services in Singapore’s banking and healthcare sectors serve as a cautionary tale, underlining the importance of strengthening our digital infrastructure.
On Oct 14, DBS Bank faced a significant service disruption, with its digital banking services and automated teller machines (ATMs) unavailable for more than 12 hours. Citibank experienced disruptions to its digital banking services that evening.
