Can we talk? Texting doesn’t fix things, and yet we’re all typing away
Research shows text negotiations take nearly twice as long, produce worse outcomes and leave both parties angrier.
Sign up now: Get tips on how to grow your career and money
Although text messaging feels instant and convenient, it has been associated with lower time efficiency, lower likelihood of consensus, and poorer relational outcomes than other communication channels.
ST PHOTO: KUA CHEE SIONG
Dorcas Quek Anderson
Angeline only meant to send a quick reminder while on her computer.
As a supervisor in a company, she messaged Bob on Microsoft Teams about an approaching deadline. Bob messaged back that he needed more time, insisting the deadline could not be met.
