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Can AI lighten the load on social workers?
Other sectors worry about the impact of AI on jobs, but it can make the job of a social worker much easier.
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AI can help free up social workers’ time with an automated referral system, says the writer.
PHOTO: ST FILE
Adeline Tiah
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Meet Sarah, a social worker with a heart as big as her caseload.
Today, her top priority is the Tan family. Eight-year-old Michael has autism and Sarah is working closely with his parents to ensure he receives the therapies and support he needs. Between juggling appointments, navigating benefits applications and checking in on the family’s financial situation, Sarah feels the constant weight of information overload.
