For subscribers
Are frequent flier miles and loyalty programmes more headache than perk?
Loyalty programmes are engineered to be complex and elusive so maybe the secret to enjoying them is to stop trying to outsmart the airlines.
Sign up now: Get ST's newsletters delivered to your inbox
Singapore Airlines' recent announcement of upcoming changes to its KrisFlyer programme hardly came as a surprise to industry watchers.
PHOTO: ST FILE
Karen Tee
Follow topic:
Earlier this year, I finally managed to snag what every frequent flier dreams of – a coveted upgrade from economy to business class on a flight to Rome.
But getting to travel in style without spending money came at a different cost. It took me two hours on the phone with Singapore Airlines to resolve a glitch in the redemption system.
