For subscribers
AI is coming for our anger
A SoftBank project is working on technology that takes the rage out of customer phone calls.
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SoftBank’s new project, the “EmotionCancelling Voice Conversion Engine”, is still in its R&D phase.
PHOTO: SOFTBANK
Leo Lewis
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“I’m a human being, goddamn it! My life has value... I’m as mad as hell, and I’m not going to take this any more!”
Howard Beale, the prophetically fuming anti-hero from the 1976 film Network, was certainly very angry. Increasingly, according to successive Gallup surveys of the world’s emotional state, we all are.
