Generative AI

Can create new content such as text, images, and code, aided by its ability to decipher and respond to natural language prompts.

CUSTOMER SERVICE

Digital lender Trust Bank’s chatbot draws information from the bank’s data, conversation history, and limited access to a customer’s portfolio to act autonomously on users’ requests such as raising credit limits and replacing a lost card.

Nearly half of the bank’s customer queries are handled by the AI chatbot without involving human agents.

Users who need help access the chatbot within the Trust Bank app.

They can speak with the AI as they would a human agent, asking questions such as “How do I raise my credit limit?” or “What is the cashback rate on my card?”

Drawing upon bank data such as customer service guidelines and limited access to a customer’s portfolio, the system is able to give responses that are tailored to each individual.

For instance,

it will automatically be able to detect what cards are on file and provide information on prevailing cashback rates.

The chatbot will still connect users to human agents in more complex scenarios, such as potential fraud cases.

EDUCATION

Teachers tap on Gen AI tools to create lesson plans, presentation slides, and quizzes. For instance, the AI generator of learning platform Kahoot! helps educators create teaching materials based on a topic, an uploaded file, or a webpage. Students can use the same feature to turn their study notes into interactive flashcards or practice tests.

With AI, Kahoot! allows teachers to quickly generate teaching materials such as quizzes, lesson slides and practice tests.

Uploaded lesson content in PDF, such as lecture notes for geography, can be analysed by AI.

To generate teaching materials, the teacher types in a topic, like “volcanoes”, or uploads a website link.

The difficulty of questions, tone of voice, and number of questions can be adjusted manually.

Generative AI

Can create new content such as text, images, and code, aided by its ability to decipher and respond to natural language prompts.

EDUCATION

CUSTOMER SERVICE

Digital lender Trust Bank’s chatbot draws information from the bank’s data, conversation history, and limited access to a customer’s portfolio to act autonomously on users’ requests such as raising credit limits and replacing a lost card.

Teachers tap on Gen AI tools to create lesson plans, presentation slides, and quizzes. For instance, the AI generator of learning platform Kahoot! helps educators create teaching materials based on a topic, an uploaded file, or a webpage. Students can use the same feature to turn their study notes into interactive flashcards or practice tests.

Nearly half of the bank’s customer queries are handled by the AI chatbot without involving human agents.

With AI, Kahoot! allows teachers to quickly generate teaching materials such as quizzes, lesson slides and practice tests.

Users who need help access the chatbot within the Trust Bank app.

They can speak with the AI as they would a human agent, asking questions such as “How do I raise my credit limit?” or “What is the cashback rate on my card?”

Uploaded lesson content in PDF, such as lecture notes for geography, can be analysed by AI.

Drawing upon bank data such as customer service guidelines and limited access to a customer’s portfolio, the system is able to give responses that are tailored to each individual.

To generate teaching materials, the teacher types in a topic, like “volcanoes”, or uploads a website link.

For instance,

it will automatically be able to detect what cards are on file and provide information on prevailing cashback rates.

The difficulty of questions, tone of voice, and number of questions can be adjusted manually.

The chatbot will still connect users to human agents in more complex scenarios, such as potential fraud cases.

Generative AI

Can create new content such as text, images, and code, aided by its ability to decipher and respond to natural language prompts.

CUSTOMER SERVICE

EDUCATION

Digital lender Trust Bank’s chatbot draws information from the bank’s data, conversation history, and limited access to a customer’s portfolio to act autonomously on users’ requests such as raising credit limits and replacing a lost card.

Teachers tap on Gen AI tools to create lesson plans, presentation slides, and quizzes. For instance, For instance, the AI generator of learning platform Kahoot! helps educators create teaching materials based on a topic, an uploaded file, or a webpage. Students can use the same feature to turn their study notes into interactive flashcards or practice tests.

Nearly half of the bank’s customer queries are handled by the AI chatbot without involving human agents.

With AI, Kahoot! allows teachers to quickly generate teaching materials such as quizzes, lesson slides and practice tests.

Users who need help access the chatbot within the Trust Bank app.

They can speak with the AI as they would a human agent, asking questions such as “How do I raise my credit limit?” or “What is the cashback rate on my card?”

Uploaded lesson content in PDF, such as lecture notes for geography, can be analysed by AI.

Drawing upon bank data such as customer service guidelines and limited access to a customer’s portfolio, the system is able to give responses that are tailored to each individual.

To generate teaching materials, the teacher types in a topic, like “volcanoes”, or uploads a website link.

For instance,

it will automatically be able to detect what cards are on file and provide information on prevailing cashback rates.

The difficulty of questions, tone of voice, and number of questions can be adjusted manually.

The chatbot will still connect users to human agents in more complex scenarios, such as potential fraud cases.