Hello, I'm Sophie, your robot butler

From hotels employing robot butlers to those tweaking their food and beverage offerings, The Sunday Times takes a look at how these establishments in Singapore are adapting to a rapidly transforming hospitality sector

At the Sofitel Singapore City Centre, guests taking the lift might hear an unusually polite voice behind them: "Pardon me, this is my floor. Please allow me to exit."

But this isn't a fellow guest. The voice belongs to Sophie, one of two robot butlers that deliver items such as towels, toiletries and bottled water to the hotel's 223 guest rooms.

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A version of this article appeared in the print edition of The Sunday Times on September 30, 2018, with the headline 'Hello, I'm Sophie, your robot butler'. Subscribe