Survival of the travel agents

In a competitive travel market, long-time players offer fresh destinations and target new markets to stay in business

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Rows of travel agencies line the four floors of People's Park Complex in Chinatown.

While the shopping centre is buzzing with activity, the inside of these agencies is quiet.

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A version of this article appeared in the print edition of The Sunday Times on August 19, 2018, with the headline Survival of the travel agents. Subscribe