Survival of the travel agents

In a competitive travel market, long-time players offer fresh destinations and target new markets to stay in business

Rows of travel agencies line the four floors of People's Park Complex in Chinatown.

While the shopping centre is buzzing with activity, the inside of these agencies is quiet.

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A version of this article appeared in the print edition of The Sunday Times on August 19, 2018, with the headline 'Survival of the travel agents'. Print Edition | Subscribe