Why is it so hard to buy concert tickets?

Ticketing agents are rolling out measures such as personalised event tickets to fight scams and scalping

Bought your tickets to British singer-songwriter Ed Sheeran's concert next year?

If you have, you might have noticed two interesting clauses in the fine print.

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A version of this article appeared in the print edition of The Sunday Times on October 28, 2018, with the headline 'Singing the ticketing blues'. Print Edition | Subscribe