Tech Life Hacks

Paying for what I don't need: Customers made to accept a raw deal and be happy about it

Customers are sometimes made to accept a raw deal and be happy about it

StarHub wants to change my cable television to fibre. I did not ask it to do this. The folks there told me unless I switch, I would soon be watching a blank screen. But somehow, in speaking with them, I have entered an alternate dimension.

Here is a flavour of what might happen if more companies behaved like cable TV providers and telecoms companies.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month

  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.

A version of this article appeared in the print edition of The Straits Times on March 13, 2019, with the headline 'Paying for what I don't need'. Subscribe