Tech Life Hacks

Paying for what I don't need: Customers made to accept a raw deal and be happy about it

Customers are sometimes made to accept a raw deal and be happy about it

StarHub wants to change my cable television to fibre. I did not ask it to do this. The folks there told me unless I switch, I would soon be watching a blank screen. But somehow, in speaking with them, I have entered an alternate dimension.

Here is a flavour of what might happen if more companies behaved like cable TV providers and telecoms companies.

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A version of this article appeared in the print edition of The Straits Times on March 13, 2019, with the headline 'Paying for what I don't need'. Print Edition | Subscribe