Madonna concert: Some ticket-holders get mystery 'upgrades'

Madonna performs during her Rebel Heart tour in Pasay City, Manila on Feb 24, 2016. PHOTO: EPA

Hours before Madonna's first concert in Singapore, some ticketholders have been getting text notifications from Sports Hub Tix informing them that their tickets have been upgraded.

The text message to ticket-holders says that their seats have been selected for an upgrade "due to technical setup". The message adds that their new tickets will be available for collection from 5pm today, where they will have to produce their original tickets for the exchange.

There is no further indication of what the upgrade entails or where the new seats will be.

Most of those who have received these texts appear to be Category 5 ($288) ticket-holders, though it is not clear what other category tickets have been upgraded.

The texts were likely to have been sent from as early as 9am this morning. One ticket-holder who originally bought Category 5 tickets and received the text this morning is Ms Chin Yiwen, 27. The finance analyst says: "I don't know what the upgrade will be, so I have to see when I get there."

As of concert day, all tickets are not yet sold out. A check on the Sports Hub Tix page shows that VIP ($1,288), Category 1 ($688), Category 2 ($588) and Standing Pen A ($188) tickets still have "limited availability".

The Straits Times contacted organisers for comment on the ticket upgrade but received no reply.

Singapore Sports Hub is expecting a crowd of approximately 22,000 to 24,000 at the National Stadium.

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