The chief executive officer of the Robinsons Group, Mr Christophe Cann, is obsessed with his customer.
"These days, you need to be operating with a complete focus towards your work, with a complete focus towards the customers who are shopping in your store," he says, seated in the stylish VIP personal shoppers' lounge of the equally fashion-forward Orchard Road Robinsons store.
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A version of this article appeared in the print edition of The Straits Times on April 30, 2018, with the headline The Life Interview With Robinsons CEO Christophe Cann: Customers first. Subscribe