I refer to the article, Uber Driving Cabbies Crazy (Life, Oct 18).
Whenever I took a cab from the airport and asked to go to Tampines, many drivers would be unhappy. Some would not even help with the luggage when we arrived at the destination.
Because of such unpleasant encounters, I now take the bus even if I am carrying heavy luggage.
Lately, there have been calls to level the playing field for taxi and private ferrying services because of complaints from taxi drivers about unfair competition.
Technology has changed the way we live, work and play and regulations cannot stop the advent of technology.
But technology cannot replace the human touch offered by a physical driver.
If he chooses to, he can greet passengers with a smile, wish them a nice day, help with their luggage, or even help promote Singapore to tourists.
Perhaps traditional taxi drivers should look at how they can improve their service standards instead of complaining about the new competition.
Lee Teck Chuan