Bank staff trained to help people with dementia, who may make multiple money withdrawals

Staff at banks such as DBS and OCBC have been trained to identify and communicate with persons with dementia.
Staff at banks such as DBS and OCBC have been trained to identify and communicate with persons with dementia.PHOTO: ST FILE

SINGAPORE - A customer in his 60s was in the queue at the DBS South Bridge branch, but could not recall why he was there when it was his turn to be served.

Branch service manager Kina Neo said she took him to a private room, where she spent time talking to him. Finally Ms Neo sought his permission to contact a family member, who came to the branch to pick him up.

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