SINGAPORE - When Mr Jason Huang, 28, wanted to cancel his ticket on board a Singapore Airlines (SIA) flight to Los Angeles last month, he spent a total of about six hours trying to reach a customer service representative on the phone.
He failed to get through on the phone and heard from a customer service representative via e-mail only about three weeks after his flight came and went. Mr Huang, a Singapore permanent resident who resides in Myanmar and owns a trading company there, is still waiting for a refund of the air miles he redeemed.
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