Forum: Push for digital transformation good for consumers

A Chwee Kueh stall with the QR code at Blk 448 Clementi Avenue 3.
A Chwee Kueh stall with the QR code at Blk 448 Clementi Avenue 3.PHOTO: ST FILE

Deputy Prime Minister Heng Swee Keat told Parliament that companies in the food and beverage and retail sectors will get help to accelerate digital transformation (F&B, retail firms may get up to $10k to go digital, May 27).

As a consumer, this is welcome news. I have had disheartening experiences with digital payment in the past, such as when a staff member at a hawker centre informed me that digital payment options such as PayLah required a minimum transaction of $2. My purchase cost $1.30 and I had not brought any cash. By contrast, I have travelled to countries where shops accept digital payments even for transactions worth a few cents.

And accepting digital payments will improve shop owners' productivity tremendously, as transactions can be made more quickly.

Education is the best way to move forward, and I am really looking forward to seeing the fruits of the Government's push for digital transformation in the coming days.

Mariappan Muthu Samy

A version of this article appeared in the print edition of The Straits Times on May 30, 2020, with the headline 'Push for digital transformation good for consumers'. Print Edition | Subscribe