I terminated my ElderShield policy with an insurance company on May 17 and had confirmation that no deduction was made from my spouse's Central Provident Fund account.

On May 22, the insurance company informed me through e-mail that my policy number was incorrectly written on my termination form.

The next day, I received a notification from the CPF Board, dated May 21, about a premium payment that had been made out.

The insurance company obviously made an unauthorised deduction, despite knowing my intention to terminate my policy with them and before I could respond with an updated termination form.

Unauthorised deduction is as good as theft. We need to implement measures to deter this.

Koo Ying Siew