The April 14 report on tax e-filing stated that an average of 4,500 people have filed their tax returns annually using the Volunteer e-Filing Service at community centres over the last five years ("Long lines at Iras after tax e-filing service at CCs scrapped").

The figure is by no means small, so why scrap the service?

The report's accompanying photograph, taken at Revenue House's e-Filing Service Centre, shows a long queue of somewhat frustrated-looking people.

This is in contrast with the friendly and relaxed atmosphere I have encountered at the community centres, where seats were aplenty, volunteers were cheerful and e-filing was a breeze.

It looks like the Inland Revenue Authority of Singapore's Volunteer e-Filing Service at community centres is still needed by taxpayers, especially those who are not Internet-savvy.

Gan Kok Tiong