Proceeds from telco fines should go to customers

The broadband service disruption from Singtel over the last weekend would no doubt see the Infocomm Media Development Authority (IMDA) slapping a substantial fine on the telco ("Singtel fibre broadband services disrupted"; Dec 4).

Shouldn't the proceeds from this fine and others like it be distributed among the affected Singtel customers as compensation for not getting what they are subscribing for?

As it is, subscribers are held to one- or two-year contracts but have no recourse to terminate their contracts if the service does not meet expectations.

Can the IMDA push for more equitable terms that protect the rights of consumers rather than the one-sided plans that only serve the telcos' interests?

Sheldon Trollope