Priority queue for elderly: SGH replies

We are sorry to hear about Miss Susan Tan Lin Neo and her mother's experience ("Priority queue for the elderly needed at SGH"; Forum Online, Oct 26).

We have various payment options that allow patients to leave immediately after consultation or treatment at any of our Specialist Outpatient Clinics.

Payment can be made via online bank transfer, at AXS kiosks, AXS Station Quickbill, iNets kiosks, SAM (Self-Service Automated Machines), SingPost or 7-Eleven stores located islandwide.

Patients may also sign up for Service Express and have their bill charged automatically to their credit card or deducted from their bank account through Giro.

Managing one's appointments has become easier too. Patients or their loved ones can download the SingHealth Health Buddy mobile app or visit the Singapore General Hospital (SGH) website and log in with their SingPass to view, change or cancel their appointments online.

The information is readily available on our website and at the clinics.

We thank Miss Tan for her feedback and have since reminded our staff to inform our patients of these options.

With more turning to the online options, the wait for elderly patients after their appointments will be shortened.

We are mindful that the profile of patients visiting SGH is getting older and are progressively equipping our patient-care areas with age-friendly design features such as wheelchair space and non-slip flooring to provide a safer environment for our elderly patients.

We will continue to enhance our services and transform our facilities to better serve our patients.

Florence Tan (Ms)

Deputy Director, COO's Office (Ambulatory)

Singapore General Hospital