I booked a flight for my domestic helper to return to her home country. However, one day before the flight, Jetstar Asia cancelled the flight via a text message.

I then called Jetstar Asia immediately to reschedule the booking for three days later. Again, two days before the flight, Jetstar cancelled it.

I ended up booking a flight with another airline, as my helper's work permit was expiring.

Subsequently, I called Jetstar Asia to ask for a refund, but it insisted on speaking to my helper who had returned to her home country.

I called more than five times but the response was the same. I tried to e-mail the company regarding this but there was no response either.

It was Jetstar Asia's non-provision of service that led me to choose another airline, on top of all the hassle I had to go through. Yet, it is unwilling to refund the fare.

Tan Kian Kai