Recently, after spending much time and money in applying to be the deputy for my mother, who is mentally incapacitated, my sister was granted an Order of Court.
However, she was given only a photocopy of the Order.
We wrote to the Ministry of Law to ask why we were not given the original copy or, at least, a certified true copy. The reply given was that this was the procedure.
We were not satisfied with this response and persisted in our query. Eventually, the ministry responded to reiterate its earlier stand and to say that if we required an embossed court order, we could apply to the court for a certified true copy, upon paying a fee.
It added that whether an organisation required an embossed copy was not within the court's control.
This is a shocking and archaic way of doing things.
Why could we not get the original copy or certified true copy in the first place? Alternatively, why can't it be mandated that all government and private agencies must recognise such photocopies?
The procedures must be relooked and corrected to move with the times, especially on issues that affect the ageing population.
Things should be robust, yet simple, with no hidden costs.
Government agencies must look into going paperless, and not keep paper originals, which further increases their costs and workload in storage and retrieval.