Inefficient system at checkpoints

Whenever the occupants of a Malaysia-registered car entering Singapore through the Woodlands or Tuas checkpoint encounter immigration problems, the lane the car is in is closed and vehicles are then diverted to other lanes, thereby reducing the use of one lane and creating congestion.

This is not a good solution, as I have noticed that many Malaysia-registered cars encounter such problems, and a lane gets closed very often, causing a lot of traffic congestion.

My suggestion is that if occupants of a Malaysia-registered vehicle have problems with immigration, the vehicle should be made to be driven out of the lane, to the main office for further checks, so as not to hold up the lane for other vehicles.

This is the practice at the Malaysian checkpoints.

Manjit Singh