We thank Mr David Goh Kia Ngan for his feedback ("Make it easier for seniors to visit National Gallery"; Forum Online, Nov 26) and we are delighted that he takes pride in the National Gallery Singapore.

As a new destination, we are constantly reviewing the visitor experience to ensure that everyone will have a good and moving experience while learning more about modern art from Singapore and South-east Asia.

While we encourage visitors to pre-book their complimentary tickets online for the opening celebrations from Nov 24 to Dec 6, visitors without tickets can still enter the Gallery, subject to the crowd level within the building at their time of arrival.

Pre-booking of tickets helps us to manage the visitor numbers and their flow, to ensure their safety and enjoyment of the Gallery.

After the opening celebrations, from Dec 7 onwards, Singapore citizens, permanent residents and children six years and under can continue to enjoy free admission to the galleries, except to selected Special Exhibitions.

Visitors can obtain their tickets for their free or paid entries, at the Gallery's ticketing counters located at level B1, or online via https://tickets.nationalgallery.sg

We truly appreciate Mr Goh's call for all visitors to protect and preserve the artworks by observing museum etiquette, such as not eating or drinking in the Gallery, not using selfie sticks within the exhibition galleries and not touching the artworks.

Together, we can create an enjoyable and pleasurable experience for everyone.

We welcome more visitors like Mr Goh to immerse themselves in this unique experience at the Gallery as they explore and appreciate art and its history.

Katharyn Peh (Ms)

Head, Visitor Experience,

National Gallery Singapore