The phasing out of cash top-ups at MRT passenger service centres by next month is supposed to kick-start the Government's quest to have a fully cashless public transport system by 2020 (MRT moves a step closer in journey to go cashless; Feb 19).

Such a move ignores the fact it is compelling commuters to top up their cards with cash at places offering such services, such as at nearby convenience stores.

If the move merely diverts more commuters to top up with cash elsewhere, then the original intention to go fully cashless would be considered futile and unsuccessful.

Rather, going cashless should be a natural progression for a society whose development has culminated in its people finding it redundant to have cash.

In short, the decision to go cashless should rest with consumers and not be dictated by service providers.

As long as there is demand for cash top-ups by commuters, we should not deprive them of such a convenience in the name of going cashless.

Seah Yam Meng