Why are our Causeway officials so inefficient?

Broadly speaking, many would grade the level of efficiency in many places in Singapore as either good or excellent.

Singapore prides itself on being the best in class for cleanliness and efficiency, and Changi Airport is one good example of this.

Sadly, when it comes to operations at the Singapore side of the immigration checkpoints, it is a different story.

I am a frequent user of the Tuas Checkpoint and I find the operations at the checkpoint disappointing - it is just bad.

It does not matter if it is a weekday or weekend, and I cannot understand why it is so.

The Tuas Checkpoint is designed with three outgoing and three incoming bays.

Often, only one or, at best, two bays are open.

Each of these bays has around 14 to 16 Immigration and Checkpoints Authority of Singapore (ICA) booths, but often only four or five of them are manned.

Sometimes, it can take about an hour to clear the outgoing ICA booth, even on a weekday.

The officials at the Johor side seem to be doing a better job.

Surely, the relevant authority in Singapore can do something about the situation.

Don't let the poor show of the Causeway officials at our end tarnish Singapore's image of efficiency.

Wong Siew Yin (Ms)

A version of this article appeared in the print edition of The Straits Times on July 13, 2018, with the headline 'Why are our Causeway officials so inefficient?'. Print Edition | Subscribe