We could have acted more promptly: Acra

We thank Dr Yvonne Loh Su Ming for her letter (Acra must verify information in company registrations; June 25).

We should have handled Dr Loh's complaint more promptly and have learnt from this incident.

Dr Loh expressed concern that no documentary proof is required when companies register with us or when they update their information.

Currently, this is the case because more than 95 per cent of them provide correct addresses.

Still, we carry out regular site inspections to verify companies' registered office addresses and investigate complaints of inaccurate or outdated addresses, such as that reported by Dr Loh.

We are also looking at how we can fine-tune the system to further reduce such incidents.

In Dr Loh's case, we informed her on May 9, the day we received her complaint, that we would look into the matter.

On May 17, the company updated its registered office address and Dr Loh's residential address was removed from the Accounting and Corporate Regulatory Authority's (Acra's) register.

We have apologised to Dr Loh and explained how we deal with such matters.

Following this incident, we will also review and improve on how we handle customer feedback.

Members of the public who have reasons to believe that any information in the registers are incorrect may write to us at ED_investigation@acra.gov.sg.

Kate Hia (Ms)

Head, Corporate Communications Department

Accounting and Corporate Regulatory Authority

A version of this article appeared in the print edition of The Straits Times on June 29, 2018, with the headline 'We could have acted more promptly: Acra'. Print Edition | Subscribe