Vouchers not enough to make up for disruption

I READ with disbelief that two Scoot flights were delayed for nearly 24 hours ("22-hour flight delay riles Scoot passengers"; yesterday).

This is not the first time I have heard about delays with this airline.

My nephew flew twice with the airline, and both times, the flights were delayed and he was given travel vouchers as compensation.

Scoot must understand that these compensations cannot be compared to the frustration of having to reschedule all of one's travel plans (hotel bookings, car rental, sightseeing, and so on).

Roger Lim

A version of this article appeared in the print edition of The Straits Times on June 23, 2015, with the headline 'Vouchers not enough to make up for disruption'. Print Edition | Subscribe