Unacceptably long delay in fixing lift

Don't lift vendors keep a stock of supplies?

A lift breaks down on July 1 and we are still waiting for a part to be brought in (No lift at Jurong block for 12 weeks and the wait's not over; Sept 24).

I cannot imagine why it would take more than two months to fly or ship the component in.

Did the vendor tender process take into consideration the logistics of getting parts and repairs?

Is this the standard at all HDB blocks?

A full independent audit of those responsible needs to be done. People need to be held accountable for incompetence, negligence or just the plain lack of any sense of urgency.

Instead of getting better at city planning and management, we seem to be getting worse.

For instance, a stretch of road along Tanah Merah MRT station has been dug up and covered three times over six weeks to lay pipes and cables. This shows poor coordination and planning on the part of the authorities.

Whoever is responsible for these matters is doing a terrible job of it.

I sense that the issue is not a lack of knowledge or expertise but one of nonchalance and accepting what should be unacceptable.

There must be some accountability for poor planning, mismanagement or poor selection of vendors.

When the authorities cannot be relied on to get things done in a reasonable amount of time, they lose their credibility.

We should expect better. The people in charge of these things need to get with the programme or step aside.

They are tarnishing Singapore's reputation for excellence.

Matthew Ong Koon Lock

A version of this article appeared in the print edition of The Straits Times on September 26, 2017, with the headline 'Unacceptably long delay in fixing lift'. Print Edition | Subscribe