We thank Ms Hannah Kogilam for her feedback ("Tap tech to improve mail delivery"; Dec 8).
As the national postal service provider, Singapore Post (SingPost) is committed to investing in technology as well as to improving the skills of our people.
Over the last few years, we have invested over $100 million in innovation, productivity and customer service for our postal services.
These include a more efficient mail sorting system, new-generation post offices integrated with 24/7 automated self-service lobbies, and higher-capacity three-wheeler scooters for our postmen.
With the growing need for eCommerce logistics, SingPost is also strengthening our eCommerce logistics network and connectivity in the region.
We launched our $182 million Regional eCommerce Logistics Hub last month that features a fully automated parcel sorting and warehousing facility that is scalable and upgradeable for the future needs of our customers.