I am rather perturbed by what appears to be a culture of blaming employees within SMRT whenever a breakdown occurs.
Standard operating procedures comprising simple routines and mundane work, when overlooked, could lead to catastrophic failures and engineering disasters.
If top management trivialises maintenance work, breakdowns will occur.
I believe the problems stem from a failure of management to ensure that checks on work are done, allowing falsified records to go unnoticed.
If SMRT is looking for experienced workers and systems to ensure trouble-free operations, it should take a leaf from the book of our reliable waterworks and power stations.
Phua Cheng Tar