Questionable to charge patient for video taken after consultation

There has been much discussion recently regarding rising healthcare cost (Treat what ails healthcare market; March 12). It brings to mind an experience I had.

In December last year, I visited the podiatry clinic at Changi General Hospital. After an examination and consultation, I was told that a reinforcement to my current insole would be adequate.

Following this, and seemingly as an afterthought, I was told to take a few short walks for the podiatrist to take videos of my gait. This was done with his smartphone.

I was charged $47.50 for the examination and consultation, and another $47.50 for "Biomechanical Assessment", that is, the video.

When I asked the podiatrist about the charge, all he could say was that it was the "hospital's policy", and that the video would be uploaded into my file.

I wrote to the hospital but to date, I have not received an explanation nor even an acknowledgement.

Wong Nin Jee

A version of this article appeared in the print edition of The Straits Times on March 13, 2018, with the headline 'Questionable to charge patient for video taken after consultation'. Print Edition | Subscribe