We refer to Ms Clara Ng Wai Soon's letter (Passport renewal forms mysteriously vanished; May 14).

The Immigration & Checkpoints Authority (ICA) received all the passport application forms Ms Ng sent by mail.

None of them was misplaced.

Her application was processed separately as she was also eligible to re-register for a National Registration Identity Card.

The other two hardcopy applications belonged to Ms Ng's sons and, shortly after, theyalso submitted online applications.

ICA went ahead and processed their online applications instead.

ICA has contacted Ms Ng to clarify the matter and all three passports have since been collected.

Brenda Tham (Ms)
Deputy Head, Public & Internal Communications Branch
Corporate Communications Division
Immigration & Checkpoints Authority