Overwhelming response to bank promo

We note Mr Simon Tam Wing Tsang's feedback and thank him for his support ("Bank's handling of promotion misleading"; Nov 5 ).

In our SMS marketing, it was stated that the promotion vouchers were given out on a first-come, first-served basis.

Due to the overwhelming response we received, all vouchers were fully redeemed within the first few days.

We have since worked with Mr Tam to clarify the matter.

Jacquelyn Tan (Ms)

Managing Director and Regional and Singapore Head,

Cards and Payments

Personal Financial Services

United Overseas Bank

A version of this article appeared in the print edition of The Straits Times on November 27, 2015, with the headline 'Overwhelming response to bank promo'. Print Edition | Subscribe