The Guns N' Roses concert was the second concert organised by LAMC Productions at the Changi Exhibition Centre (Guns N' Roses gig organiser sorry for problems, but no ticket refund; Feb 28). The first one was the Metallica concert in 2013.

The hall operator, Experia Events, is also no stranger to managing large crowds, having organised the Singapore Airshow last year.

The two organisations should have had sufficient experience between them to make the recent Guns N' Roses concert a first-class event. So, what went wrong?

While LAMC has taken the blame for the problems, Experia has been conspicuously quiet? Did the hall operator lend its experience to LAMC in organising this concert?

Successfully organising an event as huge as the Guns N' Roses concert requires close partnership. It also requires experienced personnel to help run it collectively.

A poorly executed event affects the reputation all parties - not only the concert organisers' but also the venue's and Singapore's as a whole.

Venue operators must accept that they, too, have a responsibility in ensuring that events held at their facilities are successful.

Jimmy Lau