Not fair to compare Scoot and SIA

File photo of a Scoot aeroplane on the tarmac at Changi Airport Terminal 2.
File photo of a Scoot aeroplane on the tarmac at Changi Airport Terminal 2. PHOTO: ST FILE

I disagree with Ms Stacy Wong's points regarding Scoot's management of the flight delay on two grounds (Scoot needs to take serious look at crisis management method; Jan 5).

First, for an airline a technical delay does not constitute a "crisis". An accident with a loss of lives, or a serious financial problem, would be a crisis.

Second, Scoot is a low-cost carrier and sells its services as such. These airlines are known to provide a level of service at airports and other customer service areas often referred to as "no-frills".

If passengers want Singapore Airlines (SIA) service levels, then they should pay SIA fares and travel with SIA. Comparing what SIA did when faced with a delay with what Scoot did is not a fair comparison.

Gerard de Vaz

A version of this article appeared in the print edition of The Straits Times on January 09, 2019, with the headline 'Not fair to compare Scoot and SIA'. Print Edition | Subscribe