Most commuters understand the need for SMRT to carry out its trials on weekdays (Weekday MRT trials necessary for successful transition, by the Land Transport Authority and SMRT Trains; June 9).
The issue is how the tests could have been better managed.
The chaos that ensued and the lack of communication before and during the breakdown smack of a lack of proper planning.
Given that there is a high risk that the public would be inconvenienced by the signalling tests, there should have been communication to the public before the test about possible train delays, and resources should have been put on standby for contingencies.
The pleas for understanding and patience by SMRT and LTA did not help to explain the situation; there was no acknowledgement of the lack of preparedness and that the tests could have been better managed.
Their comments show that the interest of the public is the last thing on their minds.
Ho Tong Fatt