Manage priority queues better

I am more than 80 years old and, over the past year, I have had bad experiences in relation to priority queues meant for the elderly.

In one FairPrice supermarket, as there was no cashier at the priority Pioneer Generation (PG) lane, I asked a staff member which lane I should go to.

She said any lane would do. But when I went to the nearest one, I was told off by the cashier there who said that it was not a PG lane.

In another FairPrice outlet, where there were many people in the PG lane, I was told by the cashier that I would have to ask those in the queue for permission to move ahead of them, otherwise, she would be scolded for serving me first.

On another occasion, a cashier refused to serve me first because she said there were other PG customers who chose to queue there, so I would have to wait my turn.

At the Changi Airport taxi queue, a woman in a blue uniform once asked me why I did not join those in the regular queue.

On another occasion, a uniformed man who assigned taxis to customers questioned me for being in an empty queue lane.

When I told him my age and why I was in the priority lane, he asked, "What priority lane?"

My latest observation at Terminal 2 was that the priority lane was blocked by many luggage trolleys to prevent anyone from using it.

Since then, I have given up using the so-called priority queues as they are so badly managed.

Priority queues are meant for better care of the elderly, not to unnecessarily subject the seniors who use them to ridicule and embarrassment.

Lim Khee Tee

A version of this article appeared in the print edition of The Straits Times on August 30, 2016, with the headline 'Manage priority queues better'. Print Edition | Subscribe