Make it easy for seniors to join ActiveSG

I have been actively utilising my ActiveSG credits, a scheme to encourage more citizens and permanent residents to live a healthy lifestyle, and my children and I are making progress towards a healthier and less sedentary lifestyle.

Affordable rates and public gyms and pools at multiple locations make it easy to have a quick workout before or after work.

However, attempts to help my pioneer-generation parents, who are both aged 70, to register for or activate an ActiveSG account were met with multiple barriers.

My father, who has an ActiveSG account, has to log into the official webpage and key in his details and e-mail address using his SingPass identification, which entails two-factor authentication (2FA).

My mother, who does not have an ActiveSG account, does not use the computer and has difficulty even with the smartphone I bought her. She does not even have an e-mail account. Both of my parents do not have a 2FA device for SingPass.

They found the registration and activation processes too complicated and would appreciate if they could be simplified.

There should be a hassle-free way for the elderly to join the ActiveSG programme, for example, by having a manned counter at a community centre.

Wong Pei Ying (Ms)

A version of this article appeared in the print edition of The Straits Times on July 10, 2017, with the headline 'Make it easy for seniors to join ActiveSG'. Print Edition | Subscribe